Return Information

Returned Goods

Oldphoneworks and House of Telephones offer a 14 day hassle free return and exchange policy.

If you are not completely satisfied with you purchase, you can return it for credit, exchange, or refund within 14 days of rceiving the product.

  • Pack your return very well. Damages and any required repairs will be subtracted from refund.
  • Contact us prior to shipping at 1-800-843-1320 or via email at oldphoneguy@oldphoneworks.com and we will provide you with a Return Authorization Number (RAN) and shipping instructions.
  • Put the RAN on the box.
  • Customers are responsible for any shipping costs related to a return or exchange.
  • You may be responsible for a re-stocking fee of up to 20%, returns sent without an RMA number will also be subject to a $15.00 administration fee

Shipping Information

 

In Canada

Oldphoneworks
10 Binnington Court
Kingston, Ontario
K7M 8S3

1-800-843-1320

 In the United States
 
Oldphoneworks/ Bay Brokerage
42832 State Route 12
Alexandria Bay,NY
13607