Order Fulfillment
Oldphoneworks ships Monday to Fridays with UPS and Canada Post. Parts orders received before 9am will generally go out the same day. Orders for complete refurbished telephones will generally take at 1-2 weeks to process through our workshops, and they will then ship on the next available shipping day following completion of our refurbishing process. Non-standard bulk cordage (colours) and Pin terminated receiver cords may also take 1-2 weeks to prepare prior to shipment. Indicated shipping rates specified are valid within Canada.
The end of the $800 deminimus exemption means that all shipments to the US will be subject to possible tariffs and brokerage fees that will need to be paid by the purchaser. Due to the administrative requirements, and cost uncertainty that these changes entail, Oldphoneworks is no longer automatically accepting orders from the US.
Minimum Order
Oldphoneworks has a minimum order size of $25 CAD.
Payment terms
- All prices are quoted in Canadian dollars.
- We accept major credit cards, PayPal, and e-transfer.
- We regret that we are unable to accept personal or business cheques..
Shipping:
To USA and Canada
- We ship with UPS and Canada Post
- Once a product has been shipped we have no control over transit times. The post office will not generally consider a package to be "lost" until it is overdue by at least 30 days.
- Even if delivery takes beyond delivery expectation set by the Post Office, you can rest assured that 99.9% of packages do eventually arrive.
- For packages that are lost (as determined by the Courier), or damaged, we do offer full replacement value insurance on all shipments.
- If you require a faster shipping time, please contact us and we will provide information on expedited, added cost, alternatives.
To USA, Europe, Australia and New Zealand (Overseas Group)
We will ship outside of Canada only under special prearranged circumstances. Due to the logistics of honoring warranty claims with regard to duties, taxes, and shipping costs, all sales outside of Canada will be on an as-is, without warranty, and final sale basis.
- We ship orders outside of Canada by Canada Post.
- Shipping times vary greatly.
- The base shipping rates specified covers shipments within Canada. Additional shipping charges will be added on checkout based on the weight of the shipment, your delivery method and final destination. Please create a full profile in order to see your actual shipping charge.
- Once a product has been shipped we have no control over transit times, and our visibility to tracking information is based solely on the tracking number that we will provide you when we ship. (we have no other ability to track a package once it leaves our facility)
- We will not falsify invoices to allow for lower import charges.
- The 8-10 business day window applies ONLY to Canada
- Phones vary in their weight. Your particular phone may require additional funds to ship depending on weight. You will be notified if additional funds are required. An option to decline and cancel the order with no penalty will also be available at that time
Courier requests can be accommodated but ONLY with a recipient FedEx or UPS account number for duty and taxes, otherwise all International shipments will be filled through Canada Post, please contact oldphoneguy@oldphoneworks.com for more information