Shipping Information

Order Fulfillment

Oldphoneworks and House of Telephones ship Monday to Fridays with UPS, USPS / Canada Post and FedEx. Parts orders received before 9am will generally go out the same day. Orders for complete refurbished telephones will generally take at least one week to process through our workshops, and they will then ship on the next available shipping day following completion of our refurbishing process.  Non-standard bulk cordage (colours) and Pin terminated receiver cords may also take a week to prepare prior to shipment. Indicated shipping rates specified are valid within the continental US and Canada.
Minimum Order

Oldphoneworks and House of Telephones has no minimum order level.

Payment terms

  • All prices are quoted in US dollars.
  • We accept cash, credit cards, PayPal and International Money Orders.
  • We regret that we are unable to accept personal or business cheques.
  • If you wish to pay in CAD, please contact us via phone.


To USA and Canada

  • We are now shipping with UPS FedEx or the Post Office (USPS & Canada Post) 
  • Please note that shipments to the US need to clear customs and they generally take 8-10 business days to arrive from the time we ship.
  • Once a product has been shipped we have no control over transit times.  The post office will not generally consider a package to be "lost" until it is overdue by at least 30 days.
  • Even if delivery takes beyond delivery expectation set by the Post Office, you can rest assured that 99.9% of packages do eventually arrive.
  • For packages that are lost (as determined by the Courier), or damaged, we do offer full replacement value insurance on all shipments.
  • If you require a faster shipping time, please contact us and we will provide information on expedited, added cost, alternatives.

To Europe, Australia and New Zealand (Overseas Group

We will ship outside of the US and Canada only under special prearranged circumstances.  Due to the logistics of honouring warranty claims with regard to duties, taxes, and shipping costs, all sales outside of the US and Canada will be on an as-is, without warranty, and final sale basis.

  • We generally ship by Canada Post
  • Shipping times vary greatly.
  • The base shipping rates specified covers shipment to the US and Canada.  Additional shipping charges will be added on checkout based on the weight of the shipment, your delivery method and final destination. Please create a full profile in order to see your actual shipping charge.
  • Once a product has been shipped we have no control over transit times, and our visibility to tracking information is based solely on the tracking number that we will provide you when we ship.  (we have no other ability to track a package once it leaves our facility)
  • We will not falsify invoices to allow for lower import charges.
  • The 8-10 business day window applies ONLY to North America
  • Phones vary in their weight. Your particular phone may require additional funds to ship depending on weight. You will be notified if additional funds are required. An option to decline and cancel the order with no penalty will also be available at that time 

Courier requests can be accommodated but ONLY with a recipient FedEx or UPS account number for duty and taxes, otherwise all International shipments will be filled through Canada Post, please contact for more information

Unfortunately, we are unable to ship outside of the USA and Canada at this time.