Shipping Information

Order Fulfillment

Oldphoneworks ships Monday to Fridays with Canada Post.  Orders for complete refurbished telephones will generally take at 2-3 weeks to process through our workshops, and they will then ship on the next available shipping day following completion of our refurbishing process.  Non-standard bulk cordage (colours) and Pin terminated receiver cords may also take 3-4 weeks to prepare prior to shipment.

Minimum Order

Oldphoneworks has a minimum order size of $15 USD.

Payment terms

  • We accept major credit cards, PayPal, and e-transfer.
  • We regret that we are unable to accept personal or business cheques..

Shipping:

We ship to Canada and USA only

  • We ship with Canada Post
  • Once a product has been shipped we have no control over transit times.  The post office will not generally consider a package to be "lost" until it is overdue by at least 30 days.
  • Even if delivery takes beyond delivery expectation set by the Post Office, you can rest assured that 99.9% of packages do eventually arrive.
  • For packages that are lost (as determined by the Courier), or damaged, we do offer full replacement value insurance on all shipments.
  • If you require a faster shipping time, please contact us and we will provide information on expedited, added cost, alternatives.
  • Shipping times vary greatly. 
  • Once a product has been shipped we have no control over transit times, and our visibility to tracking information is based solely on the tracking number that we will provide you when we ship.  (we have no other ability to track a package once it leaves our facility)
  • We will not falsify invoices to allow for lower import charges.
  • Phones vary in their weight. Your particular phone may require additional funds to ship depending on weight. You will be notified if additional funds are required. An option to decline and cancel the order with no penalty will also be available at that time 

Courier requests can be accommodated but ONLY with a recipient FedEx or UPS account number for shipping costs and any applicable duty and taxes, otherwise all shipments will be filled through Canada Post, please contact oldphoneguy@oldphoneworks.com for more information