Shipping policy

Shipping Policy

Where we ship

We ship to addresses in Canada and the United States only.

Carrier

All orders ship with Canada Post. Shipping rates are calculated by the carrier at checkout based on your address and the weight and size of your order. If you would like a courier service instead, we can arrange this only when you provide your own FedEx or UPS account number to cover shipping and any applicable duties and taxes. Email us at oldphoneguy@oldphoneworks.com to arrange it. If you need faster delivery, contact us and we'll let you know about expedited options and their added cost.

Processing and lead times

We ship Monday to Friday, except holidays. Processing times depend on the item:

  • Most parts orders: generally 3–5 business days before shipping.
  • Complete refurbished telephones: generally 2–3 weeks to go through our workshop, then shipped on the next available shipping day.
  • Made-to-order items: some items, such as many of our cords, are made to order. The lead time is shown on the product page (for example, 14 business days for cords). Non-standard bulk cordage colours and pin-terminated receiver cords may take 3–4 weeks.

If your order contains items with different lead times, we may hold the order and ship it all together once everything is ready. If that's the case, we'll contact you to let you know.

Shipping costs for heavy items

Telephones vary in weight. If your phone costs more to ship than the amount charged at checkout, we'll contact you before shipping. You can then choose to pay the difference or cancel the order for a full refund, with no penalty.

Duties and taxes

  • Canada: Applicable Canadian sales taxes (GST/HST/PST) are charged at checkout.
  • United States: Orders to the US are shipped Delivered Duty Paid (DDP). Any US import duties and taxes are calculated and collected at checkout, so you won't have anything to pay when your package is delivered.

We will not mark down or change customs values to lower import charges.

Tracking and transit times

When your order ships, you'll receive a confirmation email with a Canada Post tracking number. Once a package leaves us, transit times are up to Canada Post, and our tracking information is the same as yours. Delivery times can vary a lot, especially during busy seasons.

Lost or damaged packages

Canada Post generally doesn't consider a package lost until it is at least 30 days overdue. Nearly all late packages do arrive. All shipments are insured for full replacement value. If your package is confirmed lost by the carrier, or arrives damaged, please email us as soon as possible with your order number and photos of the damage and packaging, and we'll help sort it out.

Address accuracy

Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible. Once an order has shipped, we can't change the address. If a package is returned to us as undeliverable, we'll contact you to arrange reshipping or a refund. Additional shipping charges may apply.

Minimum order

Our minimum order size is $15 USD.

Questions

Email us at oldphoneguy@oldphoneworks.com or call 1-800-843-1320. Calls go to voicemail, so please leave a message. Email is the fastest way to reach us.